How is quality actually defined? Depending on context, there are a number of different definitions. Is it ‘only’ about concrete product quality? Or beyond that, also about quality in consulting, service, implementation and after-sale support? Let’s take a first look at product quality:
According to the standard DIN EN ISO 9000:2015-11 (the valid standard for Quality Management) quality indicates the degree to which a product or service complies with the existing requirements. Of course, these are only very general and theoretical definitions.
To gain a more concrete understanding of how the term quality is defined by Losberger and why premium quality is of principal importance to us, we will look at the term quality from different perspectives below.
Premium quality doesn’t fall from the sky. On the contrary! It can only arise from consistent compliance with strict standards, whether these are related to the design and construction of new products, manufacturing, post-processing, quality management or ensuring seamless processes and services. But how does this work in detail? And what effort is required for a company to ensure premium quality on all levels?
We Germans are famous for many things in this world: our punctuality and reliability, our beer – and last but not least, for the excellent quality of German products, whether cars, washing machines, shoes or tents. “Made in Germany” has been both a unique and an uninterrupted success story for over a century.
To be able to be sure is a comforting feeling. It is no surprise that certifications have mattered especially for larger investments for many years. The interesting part is: Many of the standards serving as basis worldwide were developed in Germany. But which certifications play the most important role in the area of mobile space solutions? And what do they stand for?
